Frequently Asked Questions
Cost and Quality
How can I find the out-of-pocket cost for a certain procedure?
You should contact your health plan directly before an anticipated hospital procedure or admission. Find your plan’s customer service phone number on your insurance card.
Our hospital staff can provide a general estimate of your out-of-pocket costs at our facility. Please call our Patient Advocate Line at 855-398-1639.
Why do costs vary between facilities?
Cost information on your health plan’s website may not be complete or accurate for an individual. Costs may vary based on your insurance benefits or the specific procedures, supplies or tests you need, and the type of facility in which a procedure is performed. In some cases, services may cost less if provided outside a hospital setting, such as in a Sutter Health-affiliated outpatient surgery center. Please work directly with your physician to identify the most appropriate care setting and treatment plan for you.
Why are quality measures important, and where can I learn about my hospital's quality?
Government agencies and other trusted organizations track "quality indicators" for common medical conditions. Hospitals like ours use this information to achieve the best results for patients.
At our hospital, we partner toward a single, shared purpose: providing high-value health care that’s personalized to patients’ needs.
What is your organization doing to lower health care costs?
Across our Sutter Health network, we have strengthened our pledge to provide high-quality medical services and do our part in reducing overall health care costs. We seek to save patients, government payers and health plan providers hundreds of millions of dollars by working more efficiently. For example, we are:
- Helping chronically ill patients avoid unnecessary emergency room visits and hospital stays
- Eliminating of unnecessary tests and treatments
- Reducing hospital acquired infections
- Streamlining business functions
To learn more, visit our Sutter Health annual report.